FAQs ?

Why Shop With Us?

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Destination Lighting is part of a family-owned brick and mortar company founded to provide the best service and lighting expertise in the industry. Beginning in 1917 as Seattle Lighting, our team members have a wealth of experience and years of knowledge at its fingertips that you can't find anywhere else. We are not your typical big-box chain store conglomerate. We genuinely value our customers and that is what has allowed us to service the nation's lighting needs for almost 100 years! Today our family of retail stores has grown to include Globe Lighting in Oregon, Builders Lighting in Idaho and Meletio Lighting & Electrical Supply in Texas.

Huge In-Stock Selection

We carry more than 85,000 lighting fixtures, door and cabinet hardware, and home accessories from hundreds of manufacturers including those housed in our state-of-the-art distribution facilities in Seattle and Portland. Our company boasts exclusive merchandise from the Design Classics Line that you won't find anywhere else and most of our expansive inventory is in stock and ready for immediate shipment.

Fast, Free Shipping

Savings are built into every order with free delivery on purchases of $49.95 or more, shipped within the contiguous United States.* In-stock merchandise ships the next business day and, in many instances, we can even ship items on the same day the order was placed. We use Standard UPS Ground for most deliveries and packages normally arrive in one to seven business days. Arrange for expedited shipping at checkout or contact our Customer Service department for more information (additional fees apply).

* For orders to Alaska and Hawaii, extra charges apply.

Exceptional Customer Service

Our friendly Customer Service department is staffed by American Lighting Association certified specialists, *available to answer technical questions by email at cs@destinationlighting.com or over the phone at 1-800-653-6556.

* Telephone and email support hours are Monday through Friday between 7:00 a.m. and 5:00 p.m., Sunday between 11 a.m. and 4 p.m. Pacific Time, excluding holidays.

Satisfaction Guaranteed

Because we stand by each of our products, we offer our customers a 60-day, money-back guarantee. Don't love it? Don't worry! If you are not completely happy with your order for any reason, please contact our Customer Service department within 60 days of purchase for an exchange or refund.

Exclusive Products

Destination Lighting has many exclusive items you won't find anywhere else. By designing, manufacturing and distributing the products ourselves, we are able to offer top-quality products at incredible prices. Whether you're looking to light up your home's interior or outdoor space, we offer a full range of private label products that are designed to fit any décor and budget.

Return Policy

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What is your return policy?

Don't love it? Don't worry! Returns and exchanges are easy. Your satisfaction is our number one priority. If you're not satisfied with your purchase you may return it within 60 days of receiving it. Special order products or items that have been customized, converted or installed are not returnable.

To ensure your return is processed without delays please call our Customer Service at 1-800-653-6556 to receive your Return Authorization Number (RA#) or email us anytime at cs@destinationlighting.com and we will get back to you within one business day.

After you receive your RA# via phone or email, follow these 4 easy steps to ensure proper processing of your return.

  1. Complete the Return Goods Form

    Included with your original shipment. Write your RA# on the space provided near the bottom of the address label on the Return Goods Form. Can't find your form? No problem, you can download a new one here
    Return Form Download
  2. Prepare the carton for shipping.

    Remove the address label from the Return Goods Form and attach it to the outside of the shipping carton. Place your completed Return Goods Form in the carton. All merchandise must be in the original packaging.
  3. Ship returns

    Via your preferred carrier to the address listed on the return goods form:Destination Lighting 26 South Hanford St. Seattle, WA 98134. All shipping and return costs are non-refundable. We encourage the use of carriers that provide tracking numbers or proof of delivery receipts as we cannot issue refunds without documentation of receipt and delivery.
  4. A refund will be issued to your credit card

    Once the return is received and processed at our warehouse in its original packaging.

For incorrect, damaged or defective returns please contact customer service for assistance.
Our retail stores do not currently accept Web order returns without prior authorization.

Return Shipping Address:
Destination Lighting
Attention: Returns
26 South Hanford
Seattle, WA 98134

Can I return an online purchase in one of your stores?

Our retail stores do not currently accept Web order returns without prior authorization. See our Return Policy for instructions on how to do a return.

My shipment arrived damaged/broken. Help!

Don't worry! In the off chance something arrived broken or damaged, we will get it right for you. If that means sending a part, new glass, or an entirely new fixture we will make sure that you are 100% satisfied with your purchase. Just contact Customer Service via phone at 1800-653-6556 or email us at cs@destinationlighting.com and we'll take it from there.

Some online lighting companies charge a restocking fee for returned items, do you?

No, we do not charge a restocking fee. As long as items are returned in their original packaging and in new, resalable condition. Items that have been installed or without their original packaging are not eligible for returns.

Ordering

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What is your 60-day money-back guarantee?

We want you to be 100% happy with your purchase, period. If you are not satisfied with a purchase from Destination Lighting we will refund your credit card the amount of the purchase, less any applicable shipping charges, provided we receive the item within 60 days from when it was shipped. The returned merchandise cannot have been installed and must be in resalable condition and contain all original packaging. The customer is responsible for return shipping unless the item was received damaged, in which case Destination Lighting will arrange for return shipping at our cost.

What credit cards do you accept?

We accept Visa, MasterCard, American Express and Discover Card.

Can I order by telephone?

Yes! You can contact our Customer Service team between 7 a.m. and 5 p.m. (Pacific Time) Monday through Friday and between 11 a.m. and 4 p.m. (Pacific Time) Sunday at 1-800-653-6556. Our team members are all expertly trained in the lighting industry and based in Seattle, Washington and are happy to help with your order.

Do you charge sales tax?

Only when we have to. Orders being shipped to Washington, Idaho and Texas require us by law to collect sales tax. The appropriate sales tax will be added to orders shipped to any of those states.

Can you tell me the availability of a specific item?

The stocking status of each item is listed on each product page. It will indicate whether the item is in-stock at our warehouse, the estimated shipping time, or if it has a backordered date. If the item has a shipping time listed (Example: "This item ships in 7-10 business days") the item is in stock, but it will ship to you directly from the manufacturer's warehouse.

Do your products work overseas?

All of our electrical products and light bulbs are designed and tested to work on the North American 110-volt system only and we cannot guarantee them to work overseas. Items built with cord and plugs use Type A or Type B North American plugs.

Will you send an order confirmation via e-mail?

Yes! An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail for your reference. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation. An additional e-mail will be sent when your order is shipped.

How can I find out the status of an order placed online?

Registered Destination Lighting customers can keep track of their online order by going to My Account and choosing Order Status, -OR- Non-registered customers can enter their order number in the site's Search box, or contact Customer Service at cs@destinationlighting.com or call at 1-800-653-6556 for further assistance.

How can I change My Account information?

You can change your contact information at any time by signing into My Account and editing the information. Save the changes and your account will be updated.

How can I make a change or cancel my order?

Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact our Support Staff at 1-800-653-6556.

Do you offer a Trade or volume discount?

Yes! We are happy to offer members of the trade such as designers, architects, and contractors who have presented the appropriate credentials and have been approved. Click here to sign up for our Trade Program. If you are a retail customer with a large quantity purchase, contact our Customer Service at 1-800-653-6556 team to get a specific quote for a volume discount.

Do you carry parts and accessories?

Yes! We have many parts and accessories online. For a specific item you can't find online, please contact the Customer Service department for further information about ordering or availability of those items.

Can I make special orders?

Yes! If you are looking for a specialty lighting item and you do not find it on our Web site, contact our Customer Service department at 1-800-653-6556 and we will be happy to assist you in locating the item and placing an order.

Where can I get information on product warranties?

All of our products are covered by manufacturer or Destination Lighting warranties. To obtain warranty information for a specific product, contact Customer Service at 1-800-653-6556. We personally guarantee every product we sell for one year from the date of purchase.

Do all of your lighting items meet safety standards?

Every lighting product we sell has been given either the Underwriters Laboratories (UL) Mark of approval or the (ETL) Listed Mark of approval.

Shipping

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Can I purchase items for delivery outside of the U.S.?

Yes, we provide international shipping through our partner Bongo International.

Can orders be shipped to a Post Office Box?

Unfortunately no. We cannot be shipped to a P.O. Box or military APO's.

How are the shipping costs calculated?

We proudly offer Free Shipping offer on all orders of $49.95 or more, delivered within the contiguous United States via UPS Ground or freight carrier (if the product is oversized). Orders that do not meet the Free Shipping requirement will be charged a flat rate fee of $9.95. We are happy to accommodate your requests for shipping to Alaska or Hawaii, and our Customer Service department will contact you with a shipping quote after you submit the order. Shipping calculations are applied to orders before taxes.

How long will it take for my order to ship?

Most items are shipped from our warehouse in Seattle, Washington, within one business day from receipt of your order. To expedite delivery, items that we do not stock we will ship directly to you from the manufacturer. All items are shipped Standard UPS Ground Delivery, orders normally arrive within one to seven business days. To rush delivery on an order, click the "Expedited Shipping" box on the shopping cart checkout page. Delivery time depends on product availability and distance from our distribution center or the manufacturers warehouse.

What does "special shipping required" mean?

Special conditions apply to the delivery of oversize items. A detailed description of shipping methods for such items can be found on the product information page.

What happens if the something is broken in my shipment?

Don't worry! In the off chance something arrived broken or damaged, we will get it right for you. If that means sending a part, new glass, or an entire new fixture, we will make sure that you are 100% satisfied with your purchase. Just contact Customer Service via phone at 1-800-653-6556 or email at cs@destinationlighting.com and we'll take it from there.

I only received part of my order. Where's the rest?

Most likely it's on the way being shipped from another warehouse. If you're a registered Destination Lighting customer, you can check the status of their online orders by going to My Account and choosing "Order History." You can also contact our Customer Service team at 1-800-653-6556 to check the status of your order. Due to product availability, packaging and other factors, your order may be processed in multiple shipments. The order details will be listed on your order confirmation email. You will receive a shipping confirmation for each shipment.

Can I track the status of my order even though I am not a registered customer?

Yes! To track the status of an order, simply enter your order number into the Search box found on the upper right corner of our site. You will be directed to another page that will prompt you for the email address you provided at your point of purchase. After entering the required information, you can access your Order History which includes a list of the items that you ordered and a UPS tracking number. Please visit the UPS site for a more detailed description of your package's transit location.

What if I need rush delivery?

If you need to have an order expedited with rush delivery, click the "Expedited Shipping" box on the shopping cart checkout page. Customer Service will contact you with a shipping quote usually by the end of the next business day via email or phone. Contact Customer Service if you have any questions on your expedited your order.

Why can't I access my order status as a registered user?

If you did not log in as a registered user before making your purchase, you will be unable to retrieve your Order History through My Account. You can enter your order number in the Search box located in the upper right corner of the site to get status information, or you can contact our Customer Service department at 1-800-653-6556 for assistance.

Terms of Use + Privacy Policy

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Why do you need my e-mail address?

When you make a purchase, your e-mail address is used to send automated confirmation messages. The e-mail will contain important information about the transaction for shipping and tracking purposes.

Will my e-mail address be used for purposes other than purchasing, shipping and tracking information?

While we do not disclose or sell personal information such as your name, mailing address, e-mail address or telephone number to third party companies, we retain the right to use your information for our own marketing purposes. All registered users will receive the My Design Advisor newsletter and may receive other promotional offers from Destination Lighting. Users can choose to opt-in (subscribe) or opt-out (unsubscribe) at any time. Please read our Privacy Policy for more details.

Is the information I give you secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology, which encrypts all of your personal information so that it cannot be read as it travels over the Internet. If you wish to order by telephone, please contact the Support department.

What Web browsers can I use?

Destination Lighting supports the latest version of Internet Explorer 8+, Firefox, Safari and Chrome and Opera.

Do you use cookies?

Destination Lighting uses cookies on our Web site. A cookie is a small alphanumeric identifier that our Web server places on your browser to uniquely identify you as a visitor to our Web site. Cookies enable Destination Lighting to track usage patterns and deliver customized content to users. Destination Lighting cookies do not collect personally identifiable information, and we do not combine the general information collected through cookies with other personal information to tell us who you are. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies. However, cookies need to be enabled to effectively shop the Destination Lighting Web site.

Will you sell or rent my e-mail address to other companies?

We do not sell, rent or give away any identifiable personal information to any third party. Read our complete Privacy Policy for more information.

What happens if I don't complete my transaction?

If you do not complete the full transaction, the order will not be submitted for processing.

Why am I having problems displaying this site?

Destination Lighting supports the latest version of Internet Explorer, Firefox, Chrome, Safari and Opera. If you are experiencing difficulties, it is likely because you are using an outdated version of your browser or you need to make sure you have javascript enabled on your browser.

What do you do with my credit card information?

We have taken many steps to ensure the security of your personal information. We never keep your credit card information in our Internet database. We protect sensitive information you give us by using Secure Sockets Layer (SSL) software, which encrypts the information you submit. This allows us to validate your data and provides us with a method to receive payment from you.

What is your privacy policy?

Privacy Policy

At Destination Lighting, we are committed to protecting the privacy of our customers. Because we take your right to privacy seriously, we developed this privacy statement to inform you about our privacy practices. Destination Lighting respects each individual's right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at Destination Lighting's Web site. By visiting Destination Lighting's Web site, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. If our policy on information collection or uses changes, we will update the information accordingly on this page.

Personal Information You Provide to Us

Destination Lighting collects personal information you provide to us when shopping our Web site such as your name, address, telephone number and e-mail address. We may also collect information which our users divulge about others when making a referral, sharing a Wish List or sending a Web page URL to a friend. You may choose not to provide us with certain information, but that may limit your ability to use our Web site. The personal information you provide is used for such purposes as delivering products or services to you, responding to your requests for certain information, customizing content you see and communicating with you about new products and special promotions. Destination Lighting will not disclose or sell personal information such as your name, mailing address, e-mail address or telephone number. By shopping with us, you agree that we may use your information for our own marketing purposes.

Personal information Collected Automatically

We collect the following general data that is not personally identifiable information when you interact with our Web site or services: your IP address, time and date of your visit, cookie information and the page(s) you requested. We automatically receive and record such general information on our server logs from your browser. We collect demographic data in order to provide a better shopping experience for our customers and the information is collected involuntarily. We collect this information through methods such as registration forms, clickstream tracking and log files. To receive our products and services, some information we collect is mandatory because this is how we ship products to you and track your order. Other information we request is optional.

E-mail Communication

Destination Lighting offers registered users the option to receive regular communication about our products and services via email. By default, all registered users will automatically receive the complimentary My Design Advisor newsletter. You can opt-out of this email subscription at any time by deselecting the check box on the My Account page, then saving your user settings. You can also discontinue your subscription by clicking the "Unsubscribe" link found in the body of your emailed newsletter message. If you would like to subscribe to our newsletter, simply leave the check box selected during registration or return to the My Account page. You may also opt-in by supplying your first and last name and email address on our list management site.

There are certain e-mails that Destination Lighting may continue to send per your request or that are necessary for you to receive the full benefit of our services. For example, we use e-mail to deliver information that registered users request, as well as provide details about customer account(s), delivery information, and operational information regarding existing products, services and systems.

Cookies

Destination Lighting uses cookies on our Web site. A cookie is a small alphanumeric identifier that our Web server places on your browser to uniquely identify you as a visitor to our Web site. Cookies enable Destination Lighting to track usage patterns and deliver customized content to users. Destination Lighting cookies do not collect personally identifiable information, and we do not combine the general information collected through cookies with other personal information to tell us who you are. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies. However, cookies need to be enabled to effectively shop the Destination Lighting Web site.

Information Usage

We will supplement information collected at our Web site with data from other sources such as credit history reports to authorize purchases. We may share data with third parties including shipping companies (United Parcel Service) and credit card companies used for the transaction (Visa, MasterCard, American Express and Discover). These third parties will use the data for shipping and billing purposes only, and users cannot opt out of sharing their information with the above third parties.

We rely on other companies and individuals to perform tasks on our behalf and we share your information with them so we can provide products and services to you. Some of these tasks include fulfilling orders, delivering packages, sending mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. Unless we communicate otherwise, agents of Destination Lighting do not use personal information we share with them beyond what is necessary for us to serve you.

Data Storage and Security

Destination Lighting takes considerable precautions to protect your personal information from loss, misuse and alteration with our state-of-the-art servers. No credit card information is stored on our Internet database. We believe your personal information should be protected.

We use the latest encryption technology to keep your personal information safe. We use Secure Sockets Layer (SSL) technology to ensure the security of your personal and order information. All your ordering information-including your name, address, and credit card number-is encrypted over a secure channel for maximum security.

Why do you need my telephone number?

When you make a purchase, we require a telephone number to complete your shipping transaction. It also gives us a way of contacting you should we need to.

E-mail Exclusives

Receive special sale promotions and coupon offers