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Testimonials

Destination Lighting has translated nearly a century of brick and mortar knowledge into a unique and memorable online experience. Our selection of fine products and professional service is the Destination Difference that our patrons truly appreciate. Destination Lighting strives to give great service and is continually committed to finishing the job right—satisfaction is guaranteed with every purchase!

Many of our customers are vocal about the great selection, service and shipping they receive from Destination Lighting—even if sometimes things don't go quite the way we planned. Read what some of our customers had to say:

Great Selection

Single-Tiered Chandelier with Alabaster Glass "I recently placed an order for lighting for my dining room and foyer. They were installed yesterday, and even the electricians were amazed at how beautiful the fixtures are. They arrived in excellent condition, were shipped promptly, and were an excellent value. I have kept your desktop icon on my desktop for future lighting needs. Thank you for your wonderful products and service." —Peggy M. (Lubbock, TX)

Alabaster Sconce "I was fortunate to find your website before I ordered other fixtures that were not what we had in mind. The wall sconces we received this week are beautiful and exactly what we had envisioned for our wall. I will tell others of your website but I'm sure we will get inquiries as friends see our new sconces." —Janet R. (Cedarburg, WI)

Professional Service

Four-Light Bathroom Fixture "I just wanted to tell who's ever in charge of customer service what a great company you are. From the time I first ordered to the time I received my last part everyone was top notch in customer service. It truly was a unique experience because typically most companies are awful. Congrats to your whole team of friendly reps. I will recommend this site to everyone who may need lighting. Thanks." —Sue H. (Barrington, IL)

Three-light pendant rail kit "I am impressed with the wonderful customer service I received from Destination Lighting. I will buy many more items from your company and will tell my friends what a good experience I had. Thank you again." —Jill M. (Le Grande, OR)

Fast Shipping

"Okay. On a scale of 1 to 10, your shipping was a 20. I was absolutely flabbergasted when I got home today. What could this package be? What did I order a few weeks ago that has finally arrived? I opened the package and it was the lamp I ordered this weekend. And it's only Tuesday? Not possible I say, but yes, it is. Wow! Great service. Awesome supply chain. Magnificent shipping time. Wow again! (Feel free to use any of my comments and/or name in future marketing—your company rocks!)" —Karen G. (Sherwood, OR)

Frosted-Glass Sconce "I really am quite impressed with your customer service. I've ordered about 10 pieces over the last 2 weeks and you've been amazing to work with in price, response, shipping and delivery. Thank you." —Ted S. (Seattle, WA)


Correcting Problems

Most Destination Lighting orders are processed seamlessly but occasionally things do not go according to plan. From time to time shipments are damaged, packages are lost and other unfortunate events occur. Though these incidents are rare, it's common-practice for the Destination Lighting customer service team to provide prompt and professional attention. The following scenarios had their share of problems but we were able to remedy the events to our customers' satisfaction. Destination Lighting has a solid commitment to excellence and we'll go above and beyond to make sure we make a positive, lasting impression on everyone we do business with.

Murano Glass Pendant Susan of South Burlington, VT placed an order for a Murano Glass Pendant and was unable to track the package online. Unfortunately, her first attempt at contacting our Support department went unnoticed. Once we realized our mistake, Customer Service apologized to Susan, assessed that the package was lost and expedited shipping at no additional cost for a new order. This is Susan's response:

"Wow. Thank you. You absolutely deserve to win the most improved email response in the shortest amount of time. I can't thank you enough for your kindness in addressing this mysteriously missing shipment."

When her original order finally arrived, we allowed her to keep the additional fixture at no charge. Here is what she had to say:

"I really don't know what to say, it's an incredibly generous gesture. I will do my best to repay this by steering everyone I know to your Web site, but frankly, I was already going to do that."

Pendant with Raindrop-Shaped Shade Norine of Portland, OR ordered three Raindrop Pendants and was missing a part that attaches to a ceiling bracket. After sending her the wrong replacement part, our Customer Service department had the manufacturer directly send her a complete hardware packet. Again, Norine received the wrong parts. To rectify the situation, a Support representative visited our warehouse, photographed the replacement parts she planned on sending the customer, and personally mailed out the missing component once it was verified as correct. Read what Norine had to say:

"You are the best!!! I knew that after all our conversations that it could not have been you sending the wrong things. They just arrived!!! Happy! Happy! Thank you soooooooo much!"

Even if things don't go quite the way we planned them, rest assured that you'll receive the prompt, courteous attention you deserve from the Destination Lighting customer service team. We are proud of our products and services and strive to provide a quality shopping experience. We always appreciate any kind of feedback and look forward to offering more memorable interactions with our customers.