- Ceiling Lights
- Wall Lights
- Outdoor Lights
- Light Bulbs
- Home Decor
Complete product satisfaction is our guarantee. If you are not satisfied with a product you purchased from Destination Lighting for any reason (including incorrect merchandise, defective product or item damaged during shipping), simply call us for a Return Authorization Number, then ship the package back to our warehouse within 30 days of receipt.
To ensure that your return is processed without delay, complete the following steps:
Our retail stores do not currently accept Web order returns.
Special Order products and items that have been hard-wired or otherwise installed are not returnable.
Oversized or Delivery Truck returns are charged a fee of $100, plus associated return freight costs, which will be deducted from your refund.
Returns of large quantities of merchandise require arrangements be made with our vendors. Therefore, we cannot authorize products to be returned until such returns have been approved by the manufacturer in writing.
Defective or Damaged Goods Return Policy
Occasionally a product may be damaged during shipping or a product may be defective from the manufacturer. If this happens, please contact our Customer Service Department immediately for a refund or exchange by calling 800-653-6556, or send an e-mail to email@example.com. Please do NOT refuse the shipment from the carrier for any reason.
Incorrect Merchandise Received
If the product you receive is not what you ordered, we will gladly exchange the product or credit your account as soon as we receive the return. Contact our Customer Service Department immediately and we will arrange the return/exchange for you at no additional charge.
If you have any questions concerning this policy, please contact Customer Service Monday through Friday between 7 a.m. - 5 p.m, Sunday between 11 a.m. - 4 p.m. Pacific Time at 800-653-6556 or e-mail us anytime at firstname.lastname@example.org and we'll respond within one business day.
Return Shipping Address: