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Complete product satisfaction is our guarantee. If you are not satisfied with a product you purchased from Destination Lighting for any reason (including incorrect merchandise, defective product or item damaged during shipping), simply call us for a Return Authorization Number, then ship the package back to our warehouse within 30 days of receipt.
To ensure that your return is processed without delay, complete the following steps:
- Request a Return Authorization Number (RA#) from our Customer Service Department by calling (800) 653-6556 (Monday through Friday 7 a.m.-6 p.m. PST) or e-mailing anytime: customerservice@destinationlighting.com. RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER.
- Complete the Return Goods Form included with your original shipment. Write your RA# on the space provided near the bottom of the address label on the Return Goods Form. If you have misplaced your Return Goods Form, download a new one (See "Return Form" at right).
- Prepare the carton for shipping. Place your completed Return Goods Form in the carton. All products must be returned in the original packaging and arrive at our warehouse in resalable condition. Remove the address label from the Return Goods Form and attach it to the outside of the shipping carton.
- Ship returns via your preferred carrier to the address listed on the return goods form: 26 South Hanford St. Seattle, WA 98134. We strongly recommend using a carrier that provides a tracking number or proof of delivery receipt. Destination Lighting cannot be held responsible if a package is lost or stolen and we will not issue refunds if there is no record of receipt and proof of delivery cannot be supplied. Returns must be pre-paid and issued directly to Destination Lighting. Destination Lighting will arrange shipping of defective, damaged or incorrect merchandise at our cost. For any other return, shipping charges are at the customer's expense.
- A refund will be issued to your credit card, less a return handling fee of $9.95, once the return is received at our warehouse in good condition.
Our retail stores do not currently accept Web order returns.
Special Order products and items that have been hard-wired or otherwise installed are not returnable.
Oversized or Delivery Truck returns are charged a fee of $100, plus associated return freight costs, which will be deducted from your refund.
Returns of large quantities of merchandise require arrangements be made with our vendors. Therefore, we cannot authorize products to be returned until such returns have been approved by the manufacturer in writing.
Defective or Damaged Goods Return Policy
Occasionally a product may be damaged during shipping or a product may be defective from the manufacturer. If this happens, please contact our Customer Service Department immediately for a refund or exchange by calling 800-653-9556, or send an e-mail to customerservice@destinationlighting.com. Please do NOT refuse the shipment from the carrier for any reason.
Incorrect Merchandise Received
If the product you receive is not what you ordered, we will gladly exchange the product or credit your account as soon as we receive the return. Contact our Customer Service Department immediately and we will arrange the return/exchange for you at no additional charge.
If you have any questions concerning this policy, please contact Customer Service Monday through Friday between 7 a.m.-6 p.m. Pacific Time at 800-653-6556 or e-mail us anytime at customerservice@destinationlighting.com and we'll respond within one business day.
Return Shipping Address:
Destination Lighting
Attention: Returns
26 South Hanford
Seattle, WA 98134
