From: _____________________________________________ _____________________________________________ _____________________________________________ RA # ________________________________________ Destination Lighting ATTENTION: RETURNS 26 SOUTH HANFORD SEATTLE, WA 98134 ============================================================================== CUT HERE AND TAPE TO PACKAGE BEING RETURNED RETURN GOODS FORM (Fill out completely and place inside package being returned.) ORDER NUMBER: ______________________ FULL NAME: ___________________________________________________ ADDRESS: __________________________________________________________________ CITY / STATE / ZIP: _______________________________________________________ PHONE: __________________________________________ EMAIL: ____________________________________________________________________ QTY PRODUCT ID TITLE RETURN REASON CODE ___ __________ ____________________________________ __________________ ___ __________ ____________________________________ __________________ ___ __________ ____________________________________ __________________ RETURN REASONS CODES A – NOT AS EXPECTED, DIDN’T LIKE B – SHIPPING DAMAGED C – DEFECTIVE D – NOT WHAT ORDERED E – OVERSHIP F – OTHER FILL OUT FORM ABOVE AND PLACE FORM INSIDE PACKAGE BEING RETURNED ============================================================================== Destination Lighting 26 South Hanford, Seattle, Washington 98134 Your complete satisfaction is our guarantee.If you are not satisfied with a product you purchased from Destination Lighting, simply call us for a Return Authorization Number, then ship the package back to our warehouse within 30 days of receipt. Please read and follow the steps below to ensure that your return is processed without delay. Special Order products and items that have been hard-wired or otherwise installed are not returnable. 1. Shipments will not be accepted without a Return Authorization Number. To obtain a Return Authorization Number (RA#), call toll free: (800) 653-6556 (M-F, 7 a.m. – 6 p.m. Pacific Time) or send us an e-mail anytime at customerservice@destinationlighting.com (we will respond to email messages within one business day). 2. Complete the Return Goods Form. Write your RA# on the space provided near the bottom of the address label on the Return Goods Form. Remove the address label from the Return Goods Form and attach it to the outside of the shipping carton. 3. Prepare the carton for shipping. Place your completed Return Goods Form in the carton. All products must be returned in the original packaging and arrive at our warehouse in resalable condition. 4. Ship your return via your preferred carrier to the address listed on the shipping label provided. Returns must be pre-paid and sent directly to Destination Lighting. We recommend that you make a note of the tracking number from your carrier in case of loss or delay. Destination Lighting will arrange the shipping for defective, damaged or incorrect merchandise at our cost. For any other return, shipping charges are not refundable. 5. A refund will be issued to your credit card, less a return handling fee of $9.95, once the return is received at our Warehouse in good condition. Oversized or Delivery Truck returns are charged a return handling fee of $100. You are responsible for return freight costs. Our retail stores do not currently accept Web order returns.